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Delivery Information
Delivery Information
UK FREE Delivery - For all orders above £50.00 will qualify for free Delivery with standard delivery service.. This service requires a signature on receipt and provides an online confirmation of delivery.
UK Next Day Delivery - costs £9.99 per order and is available on orders placed before 1pm. We send our UK next day delivery packages by Royal Mail Special Delivery or Parcelforce 24 hour which will ensure delivery on the following day. This service requires a signature on receipt. Please note that the Royal Mail do not guarantee delivery on a Saturday with this service and it excludes public holidays. Orders placed after 1pm will be sent the following working day. Delivery to some areas of the UK such as the Highlands and Islands may take longer - please check with the Royal Mail (www.royalmail.com) for details.
UK Saturday Delivery - costs £14.95per order and guarantees delivery before 1pm on a Saturday. Orders are sent using Royal Mail Special Delivery Saturday Guaranteed. Orders placed during the week with Saturday Delivery specified will be held and despatched on the Friday for guaranteed Saturday Delivery. This method is ideal for customers who are not available to sign for parcels during weekdays.
Most items are sent to you in the manufacturers original packaging. You can check the product description for details of packaging. Please rest assured that we always package our items securely and safely. In the interests of the environment we keep packaging materials to a minimum.
Ordering Online
Ordering Online with us is safe and secure.
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit or debit card to conduct commerce on our site.
Return / Refund Policy
We operate a 7 day hassle free returns policy . To request a return, exchange or refund please complete our returns form. If you are not completely satisfied with your purchase, simply return the item or items to us in their original, unworn condition within 14 days of receipt (within 21 days of receipt for international customers) . Please note that your return should be received by us within this period. We will issue a refund within 28 days. In the interests of hygiene we do not accept returns of pierced jewellery unless faulty. If you should receive a faulty or damaged item, please notify us within seven days. We will not process claims for goods received as faulty after this period of time.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please contact us . When we receive this email we will reply with a Return (RMA) number and details of how to return the product(s). We aim to respond within 24 hours. We will respond as soon as we can. We do not accept unauthorised returns.
The item is your responsibility until it reaches us. For your own protection, we recommend that you request proof of posting when returning the item, or you may wish to select a delivery method that insures you for the value of goods that you are returning. We cannot be held responsible for returns that are lost in transit.
In the interests of fraud prevention, your refund will be issued by the same method that you paid. Goods are refunded within 30 days.
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the courier. Quite often, a delivery attempt has been made but a card has not been left. Any order discrepancies relating to missing/lost items must be reported to us in writing via our contact form within 24 hours of receipt of your order.
We cannot refund or replace lost items until 15 working days after the date of despatch - this is when the Royal Mail classes items as being lost. If your item is time sensitive, we recommend the use of our next day delivery service.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from our couriers used, by filling in a signature request form. Please note that cannot refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
R B Discount cannot be held responsible for goods that are lost or delayed in transit.
